Return & Refund Policy

Last updated: June 6, 2026

Thank you for shopping with Elegnoo. Elegnoo is an online retail brand owned and operated by Razex Solutions LLC.

We want customers to have a smooth and reliable shopping experience. Please read this Return & Refund Policy carefully before placing an order.

1. Return and Refund Eligibility

Customers may request a return, refund, replacement, or partial refund if:

• The item arrives damaged or defective.
• The customer receives the wrong item, wrong variant, or wrong quantity.
• The item is missing important parts or accessories.
• The package is confirmed lost in transit.
• The order is significantly delayed beyond the estimated delivery period.

All requests are reviewed based on the order details, tracking information, photos, videos, and other supporting evidence.

2. Request Window

For damaged, defective, incorrect, or missing items, customers must contact us within 7 days of delivery.

For delivery-related issues, customers should contact us as soon as the tracking shows a problem or the estimated delivery period has passed.

3. Proof Required

To review a return, refund, or replacement request, we may ask for:

• Order number
• Photos or videos showing the issue
• Photos of the packaging and shipping label
• A clear explanation of the problem
• Any carrier or delivery confirmation where applicable

Requests without sufficient proof may be denied.

4. Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 7 days of delivery with clear photos or videos showing the issue.

After review, we may offer a replacement, refund, partial refund, or another suitable solution depending on the situation.

5. Incorrect or Missing Items

If you receive the wrong item, wrong variant, wrong quantity, or an item with missing parts, please contact us within 7 days of delivery.

After review, we may send the correct item, send the missing part, issue a partial refund, issue a full refund, or provide another suitable solution.

6. Delayed or Lost Orders

Shipping times can vary depending on the product, destination, carrier availability, customs processing, peak seasons, and local delivery conditions.

If an order is significantly delayed or appears lost in transit, we will review the tracking information and may offer a replacement or refund where appropriate.

For U.S. orders, an order may be considered significantly delayed if delivery has not been completed within 45 days after shipment dispatch, unless tracking shows an active delivery delay that is still being processed by the carrier.

7. Delivered But Not Received

If tracking shows that an order was delivered but the customer did not receive it, the customer should first check with household members, neighbors, building reception, local delivery office, or the carrier.

We may ask the customer to confirm the shipping address and provide written confirmation from the carrier where available.

We cannot guarantee a refund or replacement when tracking confirms successful delivery, but we will review each case fairly.

8. Incorrect Address or Failed Delivery

Customers are responsible for entering a complete and accurate shipping address at checkout.

We may not be able to refund or replace orders if delivery fails because of:

• Incorrect address
• Missing apartment, unit, or house number
• Wrong postal code
• Customer refusal
• Failure to collect the package
• Carrier unable to access the delivery location
• Customs clearance issues caused by missing customer action

9. Change-of-Mind Returns

Because many orders are processed quickly through our fulfillment network, we do not generally accept returns for change of mind, buyer's remorse, or personal preference.

This includes cases where:

• The customer no longer wants the item.
• The customer ordered the wrong item, size, color, or variant.
• The customer found the item cheaper elsewhere.
• The customer expected a different size, color, or style despite the product page information.

We may make exceptions at our discretion.

10. Order Cancellations

Customers may request cancellation shortly after placing an order.

However, once an order has been processed, packed, shipped, or sent to fulfillment, it may no longer be possible to cancel it.

11. Return Shipping

Customers must contact us before returning any item. Do not send products back without approval.

If a return is approved, we will provide return instructions. Return shipping costs may be the customer's responsibility unless the return is due to our error, a damaged item, or an incorrect item.

12. Non-Returnable Items

The following items may not be eligible for return:

• Used or worn products
• Washed products
• Items without original packaging
• Personal care or hygiene-related items
• Customized or personalized products
• Final sale or clearance items
• Items damaged by customer misuse
• Items returned without approval

13. Refund Processing

If a refund is approved, it will be issued to the original payment method.

Refund processing time depends on the payment provider, bank, or card issuer. It may take several business days for the refund to appear in the customer's account.

14. Abuse and Fraud Prevention

Elegnoo reserves the right to refuse refund, return, replacement, or cancellation requests that appear fraudulent, abusive, excessive, or inconsistent with this policy.

15. Contact Us

For returns, refunds, or order issues, please contact us at:

Email: support@elegnoo.com
Brand: Elegnoo
Business owner: Razex Solutions LLC