Shipping Policy

Last updated: June 6, 2026

Elegnoo is an online retail brand owned and operated by Razex Solutions LLC.

We process orders through our trusted fulfillment network and shipping partners. Shipping times may vary depending on the product, destination, carrier availability, customs processing, and product availability.

1. Order Processing Time

Orders are usually processed within 1 to 5 business days after payment confirmation.

During high-demand periods, holidays, or fulfillment delays, processing may take longer. Customers will receive order updates where available.

2. Estimated Delivery Time

Estimated delivery times vary by product and destination.

For most U.S. orders, estimated delivery is typically 7 to 20 business days after shipment dispatch.

Some products may arrive sooner if faster inventory or local shipping options are available. Some orders may take longer due to carrier delays, customs processing, weather conditions, peak seasons, or local delivery issues.

3. Multiple Shipments

If a customer orders multiple products, items may ship separately and arrive at different times. This helps us deliver products as efficiently as possible.

4. Tracking Information

Once an order ships, tracking information will be provided by email where available.

Please allow a few days for tracking updates to appear after shipment. Tracking may not update immediately while the package is moving between carrier facilities.

5. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Elegnoo is not responsible for delayed, lost, returned, or failed deliveries caused by incorrect or incomplete addresses, missing apartment or unit numbers, wrong postal codes, or unavailable recipients.

6. Delivery Delays

Delivery may be delayed due to reasons outside our control, including carrier delays, weather conditions, customs processing, peak season volume, incorrect addresses, product availability, or local delivery issues.

If your order is significantly delayed, please contact us so we can review the tracking information and assist where possible.

7. Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, VAT, local taxes, or additional charges that may apply in their country or region.

These charges are not controlled by Elegnoo and may vary depending on local laws and customs rules.

8. Lost Packages

If tracking indicates that a package may be lost in transit, please contact us with your order number. We will review the shipment details and may offer a replacement, refund, or another suitable solution depending on the situation.

9. Delivered But Not Received

If tracking shows that an order was delivered but the customer has not received it, the customer should first check with household members, neighbors, building reception, local delivery office, or the carrier.

We cannot guarantee a refund or replacement when tracking confirms successful delivery, but we will review each case fairly.